IFAST Terms & Conditions

IFAST is a technology, booking, and marketplace platform designed to connect customers with participating service providers.

Services available through IFAST may include:

• Taxi and private transportation
• Airport and destination transportation
• Food delivery
• Grocery and marketplace services
• Excursions and activities
• Booking and payment services
• Other tourism and visitor services

Certain services available through IFAST are fulfilled by independent drivers, merchants, excursion operators, transportation businesses, and other third-party providers.

Certain services may require an IFAST account.

Users agree to:

• Provide accurate information
• Maintain current contact information
• Protect their account credentials
• Provide accurate booking and payment information
• Notify IFAST of suspected unauthorized account activity

IFAST may suspend or restrict accounts reasonably suspected of fraud, abuse, unlawful activity, security violations, or serious violations of these Terms.

IFAST enables customers to request transportation from participating drivers and transportation providers.

Transportation pricing may consider:

• Pickup and destination
• Distance
• Number of passengers
• Vehicle category
• Time or duration
• Applicable service fees
• Other pricing factors disclosed to the customer

Customers are responsible for entering accurate pickup locations, destinations, passenger numbers, and booking information.

Where an upfront price is provided and confirmed, changes requested by the customer after confirmation may result in an adjusted price.

Drivers and transportation providers using IFAST are responsible for maintaining applicable:

• Driver licenses
• Business licenses
• Vehicle registrations
• Insurance
• Permits
• Safety requirements
• Other legally required authorizations

IFAST may verify documents before or during participation on the platform.

IFAST may suspend or remove a provider that fails to maintain required documentation, platform standards, or applicable legal requirements.

IFAST may allow customers to order food, groceries, and other permitted products from participating merchants.

Availability and pricing may change.

Participating merchants are responsible for the products they provide, including their quality, description, preparation, availability, and compliance with applicable requirements.

Customers should promptly report materially incorrect, missing, or damaged orders to IFAST.

IFAST may facilitate bookings for tours, excursions, water activities, attractions, and other tourism experiences.

Some excursion requests require availability confirmation before becoming final.

Submission of a booking request does not guarantee availability.

Once availability and pricing are confirmed, IFAST may provide the customer with a booking reference, invoice, or payment link.

A booking becomes confirmed when the applicable confirmation and payment requirements have been satisfied.

Participating excursion operators are responsible for:

• Required licenses and permits
• Appropriate insurance
• Equipment
• Operational safety
• Accurate service descriptions
• Applicable passenger or participant requirements
• Delivering confirmed services

Customers must follow reasonable safety instructions and disclose information requested by the operator where necessary for safe participation.

Certain tourism and water-based activities naturally involve risk. Nothing in these Terms excludes liability that cannot lawfully be excluded.

The amount charged through IFAST may include:

• Provider charges
• Transportation fares
• Product prices
• Excursion prices
• Delivery charges
• IFAST service fees
• Taxes or government charges where applicable
• Other charges disclosed before payment

Applicable charges will be displayed or communicated before payment whenever reasonably practicable.

IFAST may modify its pricing and fee structure for future transactions.

IFAST may facilitate electronic payments through authorized payment processors, acquiring banks, and other financial-service providers.

By submitting a payment, the customer authorizes the applicable amount to be charged using the selected payment method.

Payment information may be processed directly by an authorized payment provider.

IFAST may receive payment status and transaction information required to administer the booking or order.

Where applicable and permitted under IFAST's payment and banking arrangements, IFAST may collect or facilitate customer payments relating to services provided by participating merchants or service providers.

Amounts due to participating providers may be settled according to IFAST's applicable partner agreement after:

• Confirmation of the service
• Applicable IFAST commissions or fees
• Refunds
• Adjustments
• Chargebacks
• Other authorized deductions

Partner settlement arrangements may be governed by separate commercial agreements.

Cancellation requirements vary by service.

Transportation

A cancellation or no-show charge may apply if a driver has already been dispatched, has arrived, or the applicable cancellation period has expired.

Excursions

Excursion bookings may be subject to the participating operator's cancellation requirements, including weather-related policies.

Food and Marketplace Orders

Orders may become non-cancellable after the merchant begins preparing, processing, or fulfilling them.

Applicable cancellation conditions should be communicated to the customer during the booking or ordering process where reasonably practicable.

Refunds may be considered where:

• A paid service cannot be provided
• A confirmed excursion is cancelled by the provider
• A duplicate payment occurs
• A material billing error occurs
• An eligible order is not properly fulfilled
• IFAST otherwise determines that a refund is appropriate

Approved refunds will generally be returned to the original payment method where possible.

Banking and card-processing timelines are outside IFAST's direct control and may affect when a refund appears in a customer's account.

Weather, ocean conditions, storms, government advisories, or other safety concerns may affect transportation and tourism activities in the Turks and Caicos Islands.

A service provider may reasonably cancel, postpone, reschedule, or modify an activity for safety reasons or circumstances outside its reasonable control.

Eligible refunds or rescheduling will be handled according to the applicable booking terms.

Customers are responsible for being at the agreed pickup or meeting location at the scheduled time.

Drivers and service providers may apply reasonable waiting periods.

Failure to appear within the applicable waiting period may result in the booking being treated as a no-show and applicable charges may apply.

Users must not:

• Use IFAST for unlawful purposes
• Make fraudulent bookings
• Use unauthorized payment methods
• Threaten, harass, or endanger drivers or service providers
• Damage vehicles or property
• Manipulate pricing or promotions
• Create fraudulent accounts
• Interfere with IFAST technology
• Attempt unauthorized access to IFAST systems

Serious or repeated violations may result in account suspension or termination.

Participating providers must conduct themselves professionally and comply with applicable law and IFAST platform requirements.

IFAST may investigate complaints involving:

• Unsafe conduct
• Fraud
• Falsified documents
• Deliberate overcharging
• Harassment
• Serious customer mistreatment
• Other significant violations

IFAST may suspend or remove providers where appropriate.

Many services booked through IFAST are ultimately performed by independent service providers.

Those providers remain responsible for performing their services and maintaining applicable licensing, insurance, safety, and regulatory requirements.

IFAST remains responsible for its own obligations as operator of the IFAST platform and for responsibilities that cannot legally be excluded.

IFAST does not guarantee uninterrupted availability of every platform feature or third-party service.

Services may be affected by:

• Internet or telecommunications failures
• Technical maintenance
• Power outages
• Payment-processing interruptions
• Weather
• Driver or merchant availability
• Government restrictions
• Emergencies
• Events outside reasonable control

Promotional codes, discounts, credits, and special offers may have:

• Expiration dates
• Eligibility restrictions
• Service restrictions
• Minimum transaction requirements
• Geographic restrictions
• Usage limits

IFAST may reject or withdraw promotional benefits reasonably suspected of fraud or abuse.

IFAST may investigate transactions reasonably suspected of fraud, unauthorized payment activity, account abuse, or chargeback manipulation.

Accounts, transactions, bookings, or partner payouts may be temporarily restricted where reasonably necessary to investigate suspicious activity or comply with payment-provider requirements.

Nothing in these Terms limits legitimate consumer rights concerning unauthorized or incorrect transactions.

The IFAST name, logos, branding, website, application, graphics, platform design, software, and original content are owned by or licensed to IFAST Island Venture Group unless otherwise stated.

They may not be copied, reproduced, modified, distributed, impersonated, or commercially exploited without authorization.

Use of IFAST is subject to the IFAST Privacy Policy, available through the IFAST website.

The Privacy Policy explains how IFAST collects, uses, shares, stores, and protects personal information.

To the fullest extent permitted by applicable law, IFAST Island Venture Group will not be responsible for indirect, incidental, special, or consequential losses resulting from use of the platform where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, users and participating providers may be responsible for claims, losses, damages, or reasonable expenses resulting from their unlawful conduct, fraud, material breach of these Terms, or infringement of another person's rights.

IFAST may suspend, restrict, or terminate access where reasonably necessary because of:

• Fraud or suspected fraud
• Illegal activity
• Safety concerns
• Serious or repeated Terms violations
• Payment abuse
• False registration information
• Required documentation failures
• Threats to IFAST systems or users

IFAST Island Venture Group may update these Terms as the platform, business model, services, payment arrangements, or legal obligations evolve.

The current version will be published on the IFAST website with an updated revision date.

These Terms are governed by the applicable laws of the Turks and Caicos Islands, subject to any mandatory consumer rights that apply.

Disputes concerning these Terms or IFAST services will be handled according to applicable law and, where appropriate, through the courts or competent authorities of the Turks and Caicos Islands.

Questions concerning these Terms, bookings, payments, cancellations, or IFAST services may be directed to:

IFAST Island Venture Group

Turks and Caicos Islands

Website: ifasttci.net

Email: info@ifasttci.net

© 2026 IFAST Island Venture Group. All rights reserved.